Allianz Global Assistance Invests in Free Training for Vehicle Recovery Operators

Held at various locations across the country, including Falmouth, Tiverton, Peterborough and Gaydon, each training day focused on how to improve upon customer care and follow the correct Vehicle Condition Report Form (VCRF) procedures. In addition, there were presentations on electric vehicles and a number of practical demonstrations including, loading techniques for the Volvo V60, Infiniti M35h, BMW ActiveHybrid 5 and 320 GT, Mazda6, Aston Martin Vanquish and DB9, as well as BMW motorcycles.

Trevor Olds of St Just Garage, found the practical demonstrations to be the most valuable. He says, “The presentation was interesting and informative, but the practical demonstrations were especially helpful in building our confidence when at the roadside.”

Marc Fraser, Operations Manager for Jon Beech Recovery, adds, “Roadside operatives are expected to know all the latest technical information and methods, but where are we expected to get this information? Courses such as these are an invaluable aid to those of us at the sharp end of the industry.  And the fact that Allianz Global Assistance is putting something back into our industry, at no charge to the vehicle recovery operators, has gone a long way in strengthening our relationship with them.”

This is echoed by Ian Ritchie, Director of Westward Recovery Relay, who commented: “The balance between the information given and the practical demonstrations, combined with the general discussions that took place throughout, were spot on.  All of us that attended found the day to be ‘supportive’ rather than ‘dictatorial’ which served to make the day all the more productive.”


Ben Johnson, UK Network Manager of Allianz Global Assistance UK comments, “These nationwide training days have been a great success and we’re looking forward to doing more over the course of the year. We’ve had a great response from everyone who attended. We will continue to invest in training designed specifically to bring true value to recovery operators and their staff, helping us all deliver a higher quality of service at the roadside, whilst keeping up with the latest guidelines, regulations and technology hitting our industry.”

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