Allianz Global Assistance Invests in Roadside Technician Training

This latest initiative continues a successful partnership between Allianz Global Assistance UK and the IMI which includes the pilot of the roadside Automotive Technician Accreditation (ATA). By working together again to develop a modular training approach, technicians will benefit from developing a specific skill set, based on technical competencies. This is aligned with the necessary competencies for roadside technicians, as published in Survive, the guidance document for roadside assistance professionals.

The new modular training approach is designed to focus on the individual skills of technicians, with each technician allocated a minimum number of training days over a three-year period.

Each module will have an outcome-based assessment that requires certain criteria to be successfully achieved for a candidate’s accreditation to be automatically renewed.

“By working with the IMI and making key competencies mandatory, we aim to raise the customer service standards amongst roadside technicians across the industry” explains Mike Donley, Technical Training Manager of Allianz Global Assistance in the UK. “Our training helps to ensure that technicians are equipped to handle any situation in the most professional and efficient way, enhancing the customer experience and brand recognition for our clients.

“All successful candidates gain the benefit of an ATA ID card, as well as registration with key industry bodies, offering them additional tools to demonstrate their commitment to best practice. Allianz Global Assistance continues to develop its training programmes to give technicians and our clients the best quality experience, harnessing the power of our industry partnerships.”

Roadside Assistance ATA is based upon the current national occupational standards for the sector. These standards have been developed and recently updated by expert working groups with representation from within the Industry and approved by the Sector Skills Council for the Motor Industry.