Allianz Worldwide Partners UK collaborates with Apex Networks Limited

Allianz Worldwide Partners UK is the first adopter of ResqTrac, a new technology that is set to benefit all motoring organisations within the industry.  Coupled with the ANS Portal (also developed by Apex Networks) the adoption of ResqTrac streamlines the process of assigning tasks, tracking progress, communications and productivity measurement.

Ultimately, the end user also benefits from the investment in this latest technology as it means that individuals broken down at the roadside can track in real-time the journey and estimated time of arrival of their attending resource. The ResqTrac function enables individuals to feel safe at the roadside whilst they are waiting for assistance.

Commenting on the investment in the technology, Rob Lunt, Chief Operating Officer at Allianz Worldwide Partners UK comments, “We are committed to providing the best possible service to our manufacturer clients, in whose name we operate our roadside assistance services, and their customers.  This is why we have collaborated with Apex Networks to develop a solution that will lead the way in digital solutions, not only for them but for the industry as a whole.  

“ResqTrac also allows us to meet consumer demands for having a reliable service at the tap of an app. We will continue to invest in our Independent Recovery Operators with further investment in technology and training so that the Recovery Operators have everything they need in order to do their jobs effectively and get drivers back on the road as quickly as possible.”