HSBC and Mondial Assistance Renew Partnership

After three successful years of providing roadside assistance to HSBC customers, Mondial Assistance UK has renewed its partnership with one of the largest banking and financial services organisations in the world. Under the new three year contract Mondial Assistance will continue to provide roadside assistance cover to HSBC Advance and first directory customers, delivering a high quality service, designed to enhance the customer experience.

Mondial Assistance has been working closely with the bank since 2008, offering roadside assistance to HSBC current account holders. Over this time the roadside assistance cover has been expanded and the service continually reviewed to ensure customers continue to receive the high standard of care they have come to expect from all HSBC services.

Mondial Assistance technicians are trained to high standards of both customer service and vehicle technology. Technicians’ vehicles are equipped with specially selected tools and equipment including those for vehicle diagnostics, to ensure each member receives the best possible assistance – a permanent repair at the roadside rather than a short-term fix, wherever possible.

Ben Smart, Corporate, Travel and Health Sales Director at Mondial Assistance UK, says, “This new deal is confirmation of the value we bring to HSBC’s customer offering. Over the next three years we aim to build on our growing relationship with HSBC, working together to develop and maintain the highest levels of customer service. Our highly trained roadside assistance technicians and call centre staff ensure we can deliver excellent service, helping HSBC boost customer loyalty and retention in a competitive market.”