Mitsubishi Motors partners with Mondial Assistance UK

Mondial Assistance UK has been chosen by Mitsubishi Motors in the UK to provide its Used Car Warranty and Extended Warranty Service. The three-year agreement supports the 20-year relationship Mondial has with Mitsubishi, providing its new car customers with Roadside Assistance. This latest contract win confirms Mondial’s proven warranty administration and underwriting expertise, supporting 12 other manufacturer warranty programmes.

The appointment coincides with the launch of the Mitsubishi Approved Used Car Programme. Through its partnership with Mondial Assistance, Mitsubishi will provide Used Car Warranty to a wide range of vehicles enhancing its customer offering beyond new and nearly new vehicle owners. The Extended Warranty has a flexible choice of cover and payments to suit customers need and budgets, all available via an interactive dedicated Mitsubishi website or telephone service.

“Mondial Assistance has created a bespoke sales and claims system. The claims system is designed to interface seamlessly with our existing Dealer warranty claims process. This ensures Dealers benefit from a faster, more efficient claims process with single sign on and direct payment benefits,” explains Mitsubishi’s Sharon Townsend, General Manager Service. “With their focus on Dealer support, Mondial Assistance is the ideal partner to help our network deliver customer service excellence and harness the warranty programme to increase parts and labour sales.”

Lee Taylor, Sales Director of Mondial Assistance concludes, “This contract win builds on a successful and longstanding relationship with Mitsubishi. Our warranty offering is the perfect complement to both the Mitsubishi Assistance Package and Approved Used Car Programme, supporting Mitsubishi in boosting the success of its Dealer network. Our online, pay-as-you-go warranty cover gives Mitsubishi customers the ultimate in choice and flexibility, as well as enhancing the aftersales support for Dealerships. We will be working closely with Mitsubishi to enhance its claims process and deliver a highly competitive range of services to its customers.”