Mondial Assistance UK Secures Fisker Deal

Mondial Assistance UK continues to enhance its position in the plug in electric and hybrid vehicle market, as it secures a new Consumer Affairs contract with Fisker Automotive.

Under the new agreement, Mondial Assistance will provide roadside assistance plus a range of customer and Retailer support services throughout Europe in readiness for the launch of Karma, Fisker’s luxury Electric Vehicle with extended range (Ever™). This win demonstrates Mondial Assistance’s growing strength in understanding the needs of electric vehicle manufacturers and their customers as the market expands for environmentally responsible transport.

The Mondial Consumer Affairs team, which is dedicated to the Fisker brand, will provide 3 key functions – Customer Service, Customer Relationship Management (CRM) and Retailer Support.

The Customer Service operation provides a response to any customer concern regarding the vehicle or the retail network. Mondial’s CRM capabilities include both enquiry support and an outbound customer contact programme for potential and existing customers who do not have access to a Fisker Retailer. Outbound customer activities will include helping to manage lead times by contacting deposit holders and updating them. Retailers will also benefit from a dedicated resource that can support their event management teams, pre sales and after sales activities

Retailer Support from Mondial Assistance will allow Fisker to nurture its retail network by offering telephone assistance and support in arranging invites for events, following-up prospects and data cleansing to get the best out of its customer information from day one.

“Mondial Assistance already has experience working with pure electric and hybrid vehicles, combined with a solid CRM reputation, making it the first choice for us,” says Josh Batie of Fisker Automotive. “Our partnership with Mondial Assistance is vital for us as we enter the European market, providing more than just roadside assistance solutions, but also streamlining processes and providing an important customer contact point. We will be working closely with Mondial Assistance to benefit from its extensive customer support solutions, as well as its understanding of the EV market, ensuring we can provide a premium level of service at all stages of the Karma ownership experience.”

Lee Taylor, Automotive Director for Mondial Assistance UK comments, “This is an exciting contract for us, as Mondial Assistance continues to establish itself as a leading provider of customer solutions for the electric vehicle market.

“The electric vehicle market offers us an important opportunity for growth. We will be working closely with Fisker Automotive to develop a bespoke assistance and customer service operation, designed to boost the launch of the Karma by bringing added value to the customer experience.”