Recruitment Privacy Notice

We care about your personal data

AWP Assistance UK Ltd, trading as Allianz Global Assistance or Allianz Partners (“we, “us” “our”), a subsidiary company of Allianz Partners SAS, is authorised and regulated by the Financial Conduct Authority in the United Kingdom to provide insurance products and services.

Protecting your privacy is a top priority for us. This notice explains how and what type of personal data will be collected, why it is collected and with whom it is shared. Please read this notice carefully.

1. Who is the data controller?

A data controller is the individual or legal person who controls and is responsible to keep and use personal data in paper or electronic files. We are the data controller as defined by relevant data protection laws and regulation.

2. What personal data will be collected?

We will collect the following types of your personal data:

  • Login details: Username and password
  • Basic personal details, such as first name, last name, e-mail address, phone number, address, city, post code, country
  • Information you provide to us in your CV; for example, work experience (start/end date, name of employers, job title, job description), educational background (start/end date, name of educational institution, degree, marks), etc.
  • Your preferences that you provide to us via our application tool (i.e. the kinds of jobs that you are interested in)
  • Information stored in your social media profiles, as outlined below in section 8
  • Your IP address and browsing behavior as outlined in our corporate cookie policy
  • Any other personal information (including special category data, such as any disabilities that you may have) that you decide to voluntarily enter in your job application profile or include in your CV without being required to do so
  • Identification documents to confirm eligibility to work in the UK, such as passport, birth certificate, VISA etc.

3. How will we obtain and use your personal data?

We collect your personal data from the following sources:

  • Directly from yourself 
  • From Recruitment agencies 
  • From our employee’s (as part of our introduction scheme) 

We will collect and use the personal data that you provide to us and that we receive about you (as explained above) for a number of purposes. We provide more information in the following table:

Do we need your express consent?
To administer debt recoveries
Fraud prevention and detection
To meet any legal obligations (for example tax, accounting and adminstrative obligations)
To enhance, modify, personalise or otherwise improve our services/comunications for the benefit of our employees
To enhance the security of our neworks and information systems
To better understand how people interact with our websites
To determine the effectivenes of promotional campaigns and advertising

We will ensure that we obtain your express written consent should we ever process your information on the basis of consent. You can change your mind about your consent settings at any time by contacting us as set out in section 9 below. 

We will process personal data we receive about you from third parties such as recruitment agencies, business partners, and fraud prevention agencies.

We will process your personal data where it is necessary for us to comply with our contractual obligations to you, or where we need to take pre-contractual steps at your request.

We will process your personal data where necessary for the purposes of our legitimate interests. “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give the best service and the best and most secure experience.  For example, we may wish to create anonymised reports so that we can assess, for example, how many people applied for a specific job, without analyzing specific applications. When we process your personal information for our legitimate interests, we make sure that we consider and balance any potential impact on you and your rights under data protection laws. Our legitimate business interests do not automatically override your interests –we will not use your personal data where our interests are overridden by the impact on you (unless we are required or permitted by law).

Special category data is personal data which is regarded as more sensitive and so needs greater protection, such as medical records. In the event of a medical emergency we may need to share this information with selected third parties such as doctors and hospitals. In such circumstances, where necessary to protect your health, we will process and share such data either with your explicit consent or, where this is not possible; we will do so in order to protect your vital interests.

4. Who will have access to your personal data?

We will disclose your Personal Data to the following recipients or categories of recipients:

  • Recruitment related functions, for example, external recruiters, external/ internal HR Business Partners, and/or external Hiring Managers 
  • Other Allianz Group companies; experts such as lawyers 
  • Law enforcement, government authorities or courts where necessary to comply with applicable laws 
  • We will not disclose your personal data to any party who are not authorized to process them.

5. Where will my personal data be processed?

Your personal data may be processed both inside and outside of the European Economic Area (EEA) by the parties specified in section 4 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations.  We will not disclose your personal data to parties who are not authorized to process them.

All data processed by us is stored within the EEA. Whenever we transfer your personal data for processing outside of the EEA by another Allianz Group company, we will do so on the basis of Allianz’ approved binding corporate rules known as the Allianz Privacy Standard (Allianz’ BCR) which establish adequate protection for personal data and are legally binding on all Allianz Group companies.  Allianz’ BCR and the list of Allianz Group companies that comply with them can be accessed here ( Where Allianz’ BCR do not apply, we will instead take steps to ensure that the transfer of your personal data outside of the EEA receives an adequate level of protection as it does in the EEA.  You can find out what safeguards we rely upon for such transfers (for example, Standard EU Model Contractual Clauses) by contacting us as detailed in section 9 below.

6. What are your rights in respect of your personal data?

Where permitted by applicable law or regulation, you have the right to:

  • Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;
  • Withdraw your consent at any time where your personal data is processed with your consent
  • Update or correct your personal data so that it is always accurate
  • Delete your personal data from our records if it is no longer needed for the purposes indicated above.
  • Restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
  • Obtain your personal data in an electronic format; and
  • File a complaint with us and/or the relevant data protection authority.

    You may exercise these rights by contacting us as detailed in section 9 below providing your name, email address, account identification, and purpose of your request.

    Where permitted by applicable law or regulation, you have the right to object to us processing your personal data, or tell us to stop processing it (including for purposes of direct marketing). Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.

    You may exercise this right in the same manner as for your other rights, by contacting us as detailed in section 9 below.

7. How long do we keep your personal data?

Data provided through the recruitment application process
Retention period
Successful candidates (those employed)
7 years
Unsuccessful candidates
6 months
Candidates who have not been through an interview process but have opted to be included in our Talent Pool for future opportunities
24 months

8. Social media import functionality

If you apply via social media (for example, Facebook, LinkedIn etc.) you will be directed to our careers page. You have the option to include a link to your social media if you choose to.  You may also share our vacancies with your own network.

Please ensure to read the privacy policy of the social media provider prior to using the import function.

Further details can be found in the privacy policies of the respective social media providers. We are aware that the following providers have had in the past or still have import functions:

•    Facebook:
•    LinkedIn:
•    Xing:
•    Twitter:

9. How can you contact us?

If you have any queries about how we use your personal data, you can contact us as follows:

By post: Data Protection Officer, AWP Assistance UK Ltd, 102 George Street, Croydon CR9 6HD
By telephone: 020 8603 9853
By email:

We will need details of your name, email address, policy number, and purpose of your request.

10. How often do we update this data protection notice?

We regularly review this privacy notice. This privacy notice was last updated in July 2018.